Finding the cause of a Vista or Win7 blue screen and fixing it

Through a bit of searching the internet and with help of Glendinning’s page (which is giving errors at this time so i decided to create this one) I tackled my vista blue screen hibernation problem, here I’ll show you how I pinpointed which driver was causing issues.

We will need the memory dump file and windows debugging tools to accomplish this task, if you have both of these skip to the bottom.

We will use the dumpchk.exe tool to examine the memory dump file it can be downloaded from here Microsoft Windows Debugging Tools we will install that first. This will install under “C:\Program Files\Debugging Tools for Windows (x86)”.

As you can see I only installed the debugging tools for windows and cleared the check boxes for the other options.

Now we will make a copy of the memory dump file so that we can read it.

Open your file explorer go to
C:\windows and right click MEMORY.DMP and copy the file to where you want.
I copied it to C:\Program Files\Debugging Tools for Windows (x86)

If your MEMORY.DMP file is not located in C:\Windows do the following

Right click Computer, click Properties, click on Advanced System Settings
then click on Settings in Startup and Recovery. (see screen shot)
Here you can find where your system writes the debug memory dump file, usually it is located in %SystemRoot%\MEMORY.DMP  which translates to  C:\Windows\MEMORY.DMP

Now open a cmd line box (press “windows key +  r” or Run and type cmd)

now in my case for x86 install
type cd \Program Files\Debugging Tools for Windows (x86)
you only have to type the first letters pressing the tab key will cycle you through the available directory names

now type the following

dumpchk.exe -y SRV*c:\symbols* MEMORY.DMP

and well there we have it “Probably caused by: fslx.sys” this is a driver used by Symantec workspace virtualization which I installed some time ago but hardly use so I uninstalled it and my system has behaved perfectly since no more blue screen during hibernation.

There are 2 comments. Add yours

  1. 29th July 2011 | Maarten says: Reply
    Kijk ik even op je site zie ik een rustgevende foto ;). Social media is toch wel handig. Nu nog m'n eerste blue screen.
  2. 7th April 2012 | Ida says: Reply
    This is cool!

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